Shipping & Returns

Shipping & Delivery:

  • Shipping (Please include 48 hrs. processing time to shipping days below)
    • FedEx 2Day® delivers in 2 business days
    • FedEx Standard Overnight delivery next business day  
  • All Orders over $300 subtotal (before taxes) are eligible for Free shipping (for domestic orders ONLY)
  • An order cannot be edited by adding or removing items. 
  • An order confirmation email will be sent following your purchase.
  • Please allow 2-3 business days to process your order.
  • All orders placed on Friday or Holidays will be processed the following business day
  • At this time International shipping is offered to limited countries.
  • Customers are responsible for all duties and taxes on international packages 

Return Policy:

  • All items must be unworn with original tags attached.
  • All items are returnable, with the exception of the items marked final sale.
  • Returns must be requested 20 days or less from the original order date to be eligible for refund or store credit.
  • Returns will only be accepted with a return authorization.
  • All items must be shipped back no more than 7 days after return authorization has been received.
  • After 7 days, the items will only be eligible for store credit.
  • Items returned for each order that total less than $250 are subject to a $10 restocking fee. (no combining return orders) 
  • International orders are final sale and are not eligible for returns at this time.
  • All orders "Returned to Sender" will be refunded back to the original form of payment.  
  • ONA reserves the right to refuse any returned item that does not comply with our return policy.